Frequently Asked Questions

How much or how little care can I arrange?

We specialise in providing both 24 hour care for people with high care needs and more casual care, which starts from as little as 1 hour.

Do I have to sign up for a certain period?

There are no lock-in contracts and care can be arranged from as little as one visit, to a more regular ongoing arrangement.

How much does care cost?

Our friendly staff are always available to explain the costs of the various services we provide.
Feel free to call us on 9555 1150 and we’ll be happy to provide an obligation-free assessment and cost estimate for you.

Who can make a referral?

Anyone can refer clients to us. You may be a husband or wife, a family member or a friend of someone who needs some extra care. We also receive referrals from doctors and other healthcare professionals and organisations.

How do we ensure our staff are professional and have the skills to work with clients?

All Ability Plus carers undergo a detailed recruitment process including face to face interviews, reference checks, qualification check, police and working with children checks. In addition, all carers are required to have a first aid certificate, undertake training specific to the clients which they work with as well as participation in on-going training and education programs.

Which funding bodies is Ability Plus registered with?

Ability Plus is registered to provide services to clients with funding from various providers including;

  • TAC
  • NDIA
  • DHHS
  • Workcover

If I have complaint about Ability Plus’ services what can I do?

Ability Plus strives to ensure that all staff are focused on delivering the very best service to each and every client, family member, professionals and the general community.

If you have experienced services that do meet your expectations we need and want to know.

Ability Plus has effective procedures to ensure that your complaint will be managed with the expectation that it will be resolved in the shortest possible time and to your satisfaction.

If you have a compliant please do not hesitate to contact your care co-ordinator to discuss.

Alternatively you can contact any of the company directors;

  • Rea Baeni 0412 530 854
  • Jenny Sparks 0419 118 536
  • Angelo Marchio 0402 134 325